Subject: Re: Refund Approval - not shipped order/ Cancelled 6480359510
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 22 Jul 2020 02:26:09 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 21 July, 2020 22:14:32 
Subject: Refund Approval - 980648 

Dear Team, 

Problem Statement : Refund Not Processed 
Order Date : Apr 11 , 2020 
Order ID : [ callto:6469596043 | 6480359510 ] 
Tracking ID : S000852214163 (Not collected by Shipa, PFA) 
RMA : 23950063 
Concept : Babyshop 
Total Price : SAR 189.10 

Issue Description : The items were not not collected by Shipa. 

Case History :The customer reached out to us on May 10 and after many escalations to WH, we have not heard anything from them. We have updated the Manual Refund Sheet as well. 

Customer's History : The customer has placed 1st order with us. 

Assistance Required : We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Nikhil.