Subject: Re: Refund Approval - 878725
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 02:18:35 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 22 July, 2020 14:36:41 
Subject: Re: Refund Approval - 878725 

Dear Team, 
Please find the attached confirmation from WH team. 

On Wed, 22 Jul 2020 at 14:34, Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > wrote: 

43166007Dear Team, 

Dear Team, 

Problem Statement : Missing Items 
Order Date : Apr 26 , 2020 
Order ID : [ callto:6469596043 | 9779940010 ] 
Tracking ID : S001084652733 
RMA : 23950063 
Concept : Max 
Total Price : AED 285.00 

Issue Description : The customer is complaining that out of 11 items he has received only 4 items. We have WH confirmation and Shipa confirmation for the delivery (PFA). But still the customer is complaining about the missing items. 

Case History :The customer reached out to us on May 03 and after many escalations to WH and Shipa, we heard from them that the shipment was delivered completely. 

Missing Items are: 

1. 162047910 - - Full Length Jeggings with Elasticised Waistband, the cost of the items is AED 29.00 
2. 162332316 - - Floral Print Smocked Dress with Cap Sleeves, the cost of the items is AED 49.00 
3. 162378746 - - Snow White Print Dress with Short Sleeves, the cost of the items is AED 49.00 
4. 162083011 - - Striped Tunic Top with Tassel Detail and Long Sleeves, the cost of the items is AED 25.00 
5. 162359627 - - Printed Round Neck T-shirt with Striped Skirt, the cost of the items is AED 49.00 
6. 162359805 - - Mono Round Neck Cat Embroidered Tiered Dress with Cap Sleeves, the cost of the items is AED 45.00 
7. 162129660 - - Solid Jeans with Button Closure and Ruffle Detail, the cost of the items is AED 39.00 

Customer's History : The customer has been with us since August 17 and has placed 11 orders with us. The customer is reporting this issue for the 1st time. 

Assistance Required : We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Nikhil.