Subject: Re: Refund Approval - 878725
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Wed, 22 Jul 2020 14:36:41 +0530

Dear Team,

Please find the attached confirmation from WH team.

On Wed, 22 Jul 2020 at 14:34, Nikhil Bishnoi <[email-masked]>
wrote:

> 43166007Dear Team,
>
> Dear Team,
>
> *Problem Statement* : Missing Items
> *Order Date* : Apr 26, 2020
> *Order ID*: 9779940010 <callto:6469596043>
> *Tracking ID*: S001084652733
> *RMA :* 23950063
> *Concept*: Max
> *Total Price* : AED 285.00
>
> *Issue Description* : The customer is complaining that out of 11 items he
> has received only 4 items. We have WH confirmation and Shipa confirmation
> for the delivery (PFA). But still the customer is complaining about the
> missing items.
>
> *Case History* :The customer reached out to us on May 03 and after many
> escalations to WH and Shipa, we heard from them that the shipment was
> delivered completely.
>
> Missing Items are:
>
> 1. 162047910 - - Full Length Jeggings with Elasticised Waistband, the
> cost of the items is AED 29.00
> 2. 162332316 - - Floral Print Smocked Dress with Cap Sleeves, the cost of
> the items is AED 49.00
> 3. 162378746 - - Snow White Print Dress with Short Sleeves, the cost of
> the items is AED 49.00
> 4. 162083011 - - Striped Tunic Top with Tassel Detail and Long
> Sleeves, the cost of the items is AED 25.00
> 5. 162359627 - - Printed Round Neck T-shirt with Striped Skirt, the cost
> of the items is AED 49.00
> 6. 162359805 - - Mono Round Neck Cat Embroidered Tiered Dress with Cap
> Sleeves, the cost of the items is AED 45.00
> 7. 162129660 - - Solid Jeans with Button Closure and Ruffle Detail, the
> cost of the items is AED 39.00
>
> *Customer's History : *The customer has been with us since August 17 and
> has placed 11 orders with us. The customer is reporting this issue for the
> 1st time.
>
> *Assistance Required*: We request you to provide us refund approval in
> order to refund the customer manually and close the issue the soonest.
>
> Regards,
> Nikhil.
>