Subject: Re: Refund Approval - 835147
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 01:47:58 -0700 (MST)

Hi Team, 

In this case, the order was placed on Apr 20 and till now the order status is in progress. The agent has already contacted the courier team and they have informed us that they didn't receive the order. 

So we request you to look into this concern as now the customer is chasing us for his refund now. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 21 July, 2020 21:09:29 
Subject: Refund Approval - 835147 

Dear Team, 

Problem Statement : Refund Not Processed 
Order Date : Apr 20 , 2020 
Order ID : [ callto:6469596043 | 9778916559 ] 
Tracking ID : 3411789744402 (Not collected by Fetchr, PFA) 
RMA : 43194626 
Concept : Babyshop 
Total Price : AED 327.00 

Issue Description : The items were not collected by Fetchr. 

Case History :The customer reached out to us on April 29 and after many escalations to WH, we have not heard anything from them. We have updated the Manual Refund Sheet as well. 

Customer's History : The customer has placed 3 orders with us. 

Assistance Required : We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Nikhil.