Subject: RE: Refund approval "6474326683"
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abhishek Sisodia <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 08:46:28 +0000

Hi Fauzan,

Go ahead with the refund. Raise a JIRA ticket and mention that order returned as per tracking ID 45916413362

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, July 21, 2020 8:39 PM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Abhishek Sisodia <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval "6474326683"
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly help us to get refund approval for the below case.

Regards,
Fauzan

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 21 July, 2020 19:15:48
Subject: Refund approval  "6474326683"

Hi Team

Problem Statement: Refund approval

Ticket ID: 1031611
Order Date: Mar 29, 2020
Order ID: 6474326683
Return Tracking ID: 45943162882

RMA: 24006479

Total Price: SAR 123.30

Issue Description: The customer raised a return request for 02 items and the item has been delivered back to the warehouse successfully on 29 Apr 2020.

Case history: The customer reached out to us on the 15th of May and since then the issue was added to the manual refund sheet and also escalated to the warehouse but no action has been taken.

Customer's history: the customer is with us since January 2018 and has 15-20 orders with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Abhishek Sisodia

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com