Subject: Re: late shipment / Refund approval 6490592382
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: sree adhikessavan <[email-masked]>, Seeta Seeta <[email-masked]>, Ammar Asif <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 01:46:01 -0700 (MST)

Hi Team 
Problem Statement : Not shipped order / Refund approval. 
Ticket id : 1236981 
Order Date : May 10, 2020 
Order ID : 6490592382 
Tracking ID : CRDSAL0019721820 
Total Price : SAR 259.20 
Issue Description : The Customer placed the order on 10 th of May , and it is pending since then without being shipped. 

Case history : The customer reached out to us on 20 th of June and since then we have been contacting the WH team but they have not reverted back to us. 

Customer's history : the customer is with us since 25 th of Apr 2019 and this is his 7th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Best Regards 
Shakeeb 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "maxwhryd ecom" <[email-masked]>, "raghu pillai" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Ammar Asif" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 4 July, 2020 20:45:23 
Subject: late shipment case ID 1236981 

Hi Team, 

With reference to order ID: 6490592382 
Tracking ID: CRDSAL0019721820 
Customer placed order on May 10, 2020 and till now he/she has not received the order. As per the hybris the order status is shipped. 
Kindly check and do the needful. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 4 July, 2020 09:39:27 
Subject: late shipment case ID 1236981 

Hi team 

Problem Statement: Late shipment. 
Order Created:May 10, 2020 
Order Number:6490592382 
Tracking ID: CRDSAL0019721820 

Assistance Required: Need urgent shipping. 
Issue Description: the customer is complaining about late delivery, and till now order has not been shipped . 
please do needful. 

Regards 
ammar asif