Subject: RE: Approval required for Refund - Ticket ID 597439
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 08:44:56 +0000

Hi Fauzan,

Go ahead with the refund. Raise a JIRA ticket and mention that order returned as per tracking ID 45916413362

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, July 21, 2020 8:40 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Approval required for Refund - Ticket ID 597439
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly help us to get refund approval for the below case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 21 July, 2020 19:20:15
Subject: Approval required for Refund - Ticket ID 597439

Dear Team,

Problem Statement : Refund Not Processed
Order Date : Mar 12, 2020
Order ID: 6469596043
Return Tracking ID: 45916413362
RMA : 23786295
Concept: BABYSHOP
Total Price : AED 116.00

Issue Description : The items were collected and returned back to WH on Apr 22, 2020 (PFA) and the refund is pending since then.

Case History :The customer reached out to us on March 30 regarding the wrong item delivered (PFA). The customer has ordered 01 perfund but received clothes. Many escalations have been sent to Conloc team but they have not reverted back.

Customer's History : The customer has placed his 1st order with us.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.

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