Subject: Re: Refund Approval - 886413
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 01:43:42 -0700 (MST)

Hi Team, 

Can you please assist us in this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 21 July, 2020 21:55:15 
Subject: Refund Approval - 886413 

Dear Team, 

Problem Statement : Refund Not Processed 
Order Date : May 03, 2020 
Order ID: 9780887419 
Tracking ID: S001183824986 (NDR) 
RMA : 33883242 
Concept: Centrepoint 
Total Price : AED 277.60 

Issue Description : The shipment is NDR. Refund not processed yet. 

Case History :The customer reached out to us on May 04 and after many escalations to WH, we have not heard anything from them. We have updated the Manual Refund Sheet as well. 

Customer's History : The customer has placed 6 orders with us since April 20. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Nikhil.