Subject: RE: Payment Issue: 8379881044
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Lessin Kumar <[email-masked]>, Harish Thakor <[email-masked]>, Seeta Seeta <[email-masked]>, Abhishek Sisodia <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 22 Jul 2020 08:37:51 +0000

Hi,

We have done the refund today.

Below acknowledgement FYR

Original Transaction ID202011748613619
IP Address168.187.147.210Batch ID
Transaction Date/TimeWed Jul 22 11:37:04 AST 2020Post Date0722
Transaction ID202020496487806Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******6329Card ExpirationSep , 2022
Transaction Amount40.510Currency Code414
Merchant Track ID158789712900033560Result CodeCAPTURED
Host Response00Authorization Code215000
AVS ResponseCVD2 Validation Repsonse
Reference ID020498000227STAN ID483319
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Shakeeb Arsalan
Sent: Monday, July 20, 2020 5:56 PM
To: Malik Ismail <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Lessin Kumar <[email-masked]>; Harish Thakor <[email-masked]>; Seeta Seeta <[email-masked]>; Abhishek Sisodia <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Payment Issue: 8379881044

External email sender, please take precaution.
Hi Team,

Any update ?

Regards
Shakeeb

________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Kaskar" <[email-masked]<mailto:[email-masked]>>, "Rashid Kaskar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "lessin kumar" <[email-masked]<mailto:[email-masked]>>, "Harish thakor" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 9 July, 2020 15:16:35
Subject: FW: Payment Issue: 8379881044

Hi @Rashid Gafoor  Kaskar<mailto:[email-masked]>,

FYA, please.

Regards,
Malik Ismail
From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 9, 2020 1:19 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Lessin Kumar <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Payment Issue: 8379881044

External email sender, please take precaution.
Hi Malik.

Need your assistance.

Regards
Shakeeb

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "lessin kumar" <[email-masked]<mailto:[email-masked]>>, "Rashid Kaskar" <[email-masked]<mailto:[email-masked]>>, "Harish thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 26 June, 2020 22:03:31
Subject: Re: Payment Issue: 8379881044

Hi Team,

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 25 June, 2020 15:48:01
Subject: Payment Issue: 8379881044

Hi Team,

The customer placed an order with us on April 26, 3020 and it was captured and deducted successfully from my bank account but was not processed successfully so the order is pending On Validation.

When asked the bank if the transaction is reversed back they asked for a transaction number for the reversal from our end.

Please note that the customer will take the banking statement (transaction) and all our emails to the Consumer Protection Department to deal with this.

Order Number: 8379881044
Customer: Abdulwahab Alhomoud
Order Created: Apr 26, 2020

Order Status: ON_VALIDATION_CANCELLED
Display Order Status: Pending

Amount: KWD 40.51
Wallet Name: KNET

Issue URL: https://landmarkgroupservice.freshdesk.com/a/tickets/945706<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fa%2Ftickets%2F945706&data=02%7C01%7CRashid.Kaskar%40landmarkgroup.com%7C69fce1f760b74e16b64f08d82cbcf8c2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637308537447557567&sdata=eYVJ4sxOrjZkFBeihHLH3NyDKeeQURYb2MDQ7S30J%2Fc%3D&reserved=0>

Please look into this issue and sort it out asap.

Thanks for the update.

Regards,
Abhishek Sisodia

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