Subject: RE: Process the refund "9779128132"
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 08:14:33 +0000

Hi Seeta,

Go ahead with the refund and when raising JIRA, please mention order has been returned to us as per tracking ID 45906122920

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, July 22, 2020 11:20 AM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Sisodia <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Process the refund "9779128132"

External email sender, please take precaution.
Hi Team,

Can you please look into this concern.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 July, 2020 00:01:46
Subject: Re: Process the refund "9779128132"

Hi Team

Problem Statement: Refund approval

Ticket ID: 1191479
Order Date: Apr 21, 2020
Order ID: 9779128132
Return Tracking ID: 45906122920

RMA: 43245344

Total Price: AED 125.00

Issue Description: Issue Description: The customer raised a return request for the order and the item has been delivered back to the warehouse successfully on 11 May 2020.

Case history: The customer reached out to us on the 11 June, 2020 and since then the issue has been escalated to the conloc multiple times but no action has been taken.

Customer's history: The customer is with us from Nov, 2019 and this is his 11th order with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Abhishek Sisodia

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 15, 2020 10:42:06 PM
Subject: Re: Process the refund "9779128132"

Hi Team,

Any update as the customer is still waiting for a refund to be processed.

Thanks for your assistance.

Regards,
Abhishek Sisodia
________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 6, 2020 9:29:40 PM
Subject: Process the refund "9779128132"

Problem Statement: Refund Not Processed

Order Date: Apr 21, 2020
Order ID: 9779128132
Return Tracking ID: 45906122920

Assistance Required: Process the refund

Issue Description: The customer raised a return request for the order and the item has been delivered back to the warehouse successfully on 11 May 2020.

Earlier Canceled RMA: 43004197
New RMA: 43162310

https://landmarkgroupservice.freshdesk.com/a/tickets/1191479<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fa%2Ftickets%2F1191479&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7C3f62d2d8cb4e492eabab08d82e0f9820%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637309991809879243&sdata=rC59TH%2FCfzjieEcv95Fmd3esPrZF%2FZ%2Bb4kb76nvrk1A%3D&reserved=0>

Thanks for your assistance.

Regards,
Abhishek Sisodia

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