Subject: RE: Refund approval "9775380247"
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 08:12:51 +0000

Hi Seeta,

Find the attached email approval from Sachin.

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, July 22, 2020 11:48 AM
To: Seeta Seeta <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Sisodia <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval "9775380247"

Hi Seeta,

Will revert shortly.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 21, 2020 5:26 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval "9775380247"

External email sender, please take precaution.
Hi Malik / Jessie,

Can you please advise us in the below case.

Thanks & Regards,
Seeta Kunwar
________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 21 July, 2020 17:38:08
Subject: Refund approval "9775380247"

Hi Team

Problem Statement: Refund approval

Ticket ID: 906645
Order Date: Apr 1, 2020
Order ID: 9775380247
Tracking ID: 45903509072

RMA: 43180250

Total Price: AED 113.40

Issue Description: The customer raised a return request for 03 items and the item has been delivered back to the warehouse successfully. Status of refund is in SUBMITTED_TO_WAREHOUSE.

Case history: The customer reached out to us on the 4th of May and since then the issue was added to the manual refund sheet and also escalated to the warehouse but no action has been taken.

Customer's history: the customer is with us since May 2019 and has 6 orders with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Abhishek Sisodia

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Refund approval "9775380247"
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 07:58:47 +0000

Pls go ahead.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C541b7a66682347f4c06308d82e151025%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637310015281413058&sdata=6Fon0MXGSkg%2FNQ7eDDoosWSd0QH6pFxO44xlZUP3IwY%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C541b7a66682347f4c06308d82e151025%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637310015281423051&sdata=aFcnbInIXwvpHfKaLGMSfUmUTSTAq9oY6dv6y26nCBQ%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, July 22, 2020 11:48 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval "9775380247"

Hi Sachin,

Need your approval for the below.

Checked with the WH team but no reply.

Customer claims it has been returned and amount to be refunded is AED 113.40

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 21, 2020 5:26 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval "9775380247"

External email sender, please take precaution.

Hi Malik / Jessie,

Can you please advise us in the below case.

Thanks & Regards,

Seeta Kunwar

  _____

From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 21 July, 2020 17:38:08
Subject: Refund approval "9775380247"

Hi Team

Problem Statement: Refund approval

Ticket ID: 906645

Order Date: Apr 1, 2020

Order ID: 9775380247

Tracking ID: 45903509072

RMA: 43180250

Total Price: AED 113.40

Issue Description: The customer raised a return request for 03 items and the item has been delivered back to the warehouse successfully. Status of refund is in SUBMITTED_TO_WAREHOUSE.

Case history: The customer reached out to us on the 4th of May and since then the issue was added to the manual refund sheet and also escalated to the warehouse but no action has been taken.

Customer's history: the customer is with us since May 2019 and has 6 orders with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,

Abhishek Sisodia