Subject: RE: Approval required to process refund - Ticket ID 522855
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 07:31:24 +0000

Hi Seeta,

Since RMA is already expired, please recreate and then raise  JIRA ticket to let them process the refund.

Also mentioned that order has been returned as per return tracking ID.

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, July 21, 2020 5:14 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Approval required to process refund - Ticket ID 522855

External email sender, please take precaution.
Hi Malik / Jessie,

Can you please advise us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 21 July, 2020 18:34:09
Subject: Approval required to process refund - Ticket ID 522855

Dear Team,

Problem Statement : Refund Not Processed
Order Date : Feb 29, 2020
Order ID: 9771583199
Return Tracking ID: 45906293381
RMA : 43011801
Concept: CENTREPIONT
Total Price : AED 332.61

Issue Description : The items were collected and returned back to WH on May 09, 2020 (PFA) and the refund is pending since then.

Case History :The customer reached out to us on March 12 regarding the damaged item and price dispute. Many escalations have been sent to Conloc team but they have not reverted back.

Customer's History : The customer has placed 17 orders with us and the customer is with us since Feb 2020.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.

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