Subject: RE: Approval required to raise Return Request - Ticket ID 1313971
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 07:29:25 +0000

Hi Seeta,

Please go ahead and accept the return request.

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, July 21, 2020 5:08 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Approval required to raise Return Request - Ticket ID 1313971

External email sender, please take precaution.
Hi Malik / Jessie,

Can you please advise us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 21 July, 2020 17:24:39
Subject: Approval required to raise Return Request - Ticket ID 1313971

Dear Team,

Problem Statement : Approval required to accept the return
Order Date : July 08, 2020
Order ID: 9791564587
Tracking ID: 46032622016
Concept: LIFESTYLE
Items: Cosmetics
Total Price : AED 165.00

Issue Description : The order is delivered on July 16, but customer is complaining that the following items are damaged. Attached images for your reference.

1. 156380185 - - Rimmel Exaggerate Waterproof Eye Definer *3, the cost of the items are AED 72.00
2. 153141608 - - Rimmel Professional Eyebrow Pencil, the cost of the item is AED 22.00
3. 159186982 - - Prestige Cosmetics Sculptor Palette, the cost of the item is AED 71.00

Case History :The customer reached out to us on July 19, asking for the return for these items.

Customer's History : The customer has been with us since Feb 17, 2017 and has placed 48 orders with us more than AED 31,968.10

Assistance Required: We request you to provide us return approval in order to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.

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