Subject: Re: Refund approval "6499988994"
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>, jessie caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 00:10:44 -0700 (MST)

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 21 July, 2020 23:55:02 
Subject: Refund approval "6499988994" 

Hi Team 
Problem Statement : Refund approval because the shipment has been returned to the warehouse 
Ticket ID: 1234669 
Order Date: Jun 13, 2020 
Order ID: 6499988994 
Tracking ID: CRDSAL0031498320 

RMA: 23967777 

Total Price : SAR 150.00 
Issue Description : Issue Description: The order has been returned to the warehouse but has not been marked on hybris so the refund has not been processed. Please see to it that I have created an RMA 23967777 for the refund. 

Case history : The customer reached out to us on the 20 June, 2020 and since then the issue has been escalated to the conloc multiple times but no action has been taken. 

Customer's history : This is the first order of the customer. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Best Regards, 
Abhishek Sisodia