Subject: Re: Knet refund issue case ID 1321121
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 21 Jul 2020 23:30:52 -0700 (MST)

Hi Malik, 

Can you please look into the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 22 July, 2020 11:22:21 
Subject: Knet refund issue case ID 1321121 

Problem Statement: Refund Not Processed 
Order Date : 09-Jul-2020 
Order ID: 8391704722 
Tracking ID: na 
Assistance Required: Need refund for customer. 
Ticket ID: 03374117 

The order was placed on 09-Jul-2020 but it was cancelled on validation but we captured the money as per the record, and the refund has not been initiated yet . Now the customer is chasing us for his refund. 

please do needful. 
Best regards 
Ammar Asif