Subject: Refund Approval - 980648
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Tue, 21 Jul 2020 22:14:32 +0530

Dear Team,

*Problem Statement* : Refund Not Processed
*Order Date* : Apr 11, 2020
*Order ID*: 6480359510 <callto:6469596043>
*Tracking ID*: S000852214163 (Not collected by Shipa, PFA)
*RMA :* 23950063
*Concept*: Babyshop
*Total Price* : SAR 189.10

*Issue Description* : The items were not not collected by Shipa.

*Case History* :The customer reached out to us on May 10 and after many
escalations to WH, we have not heard anything from them. We have updated
the Manual Refund Sheet as well.

*Customer's History : *The customer has placed 1st order with us.

*Assistance Required*: We request you to provide us refund approval in
order to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.