Subject: Approval required for Refund - Ticket ID 597439
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 21 Jul 2020 09:40:00 -0700 (MST)

Hi Team, 

Kindly help us to get refund approval for the below case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 21 July, 2020 19:20:15 
Subject: Approval required for Refund - Ticket ID 597439 

Dear Team, 

Problem Statement : Refund Not Processed 
Order Date : Mar 12, 2020 
Order ID : 6469596043 
Return Tracking ID : 45916413362 
RMA : 23786295 
Concept : BABYSHOP 
Total Price : AED 116.00 

Issue Description : The items were collected and returned back to WH on Apr 22, 2020 (PFA) and the refund is pending since then. 

Case History :The customer reached out to us on March 30 regarding the wrong item delivered (PFA). The customer has ordered 01 perfund but received clothes. Many escalations have been sent to Conloc team but they have not reverted back. 

Customer's History : The customer has placed his 1st order with us. 

Assistance Required : We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Nikhil.