Subject: Refund approval "6474326683"
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abhishek Sisodia <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 21 Jul 2020 09:38:40 -0700 (MST)

Hi Team, 

Kindly help us to get refund approval for the below case. 

Regards, 
Fauzan 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 21 July, 2020 19:15:48 
Subject: Refund approval "6474326683" 

Hi Team 
Problem Statement : Refund approval 
Ticket ID: 1031611 
Order Date: Mar 29, 2020 
Order ID: 6474326683 
Return Tracking ID: 45943162882 

RMA : 24006479 

Total Price : SAR 123.30 
Issue Description : The customer raised a return request for 02 items and the item has been delivered back to the warehouse successfully on 29 Apr 2020. 

Case history : The customer reached out to us on the 15th of May and since then the issue was added to the manual refund sheet and also escalated to the warehouse but no action has been taken. 

Customer's history : the customer is with us since January 2018 and has 15-20 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Best Regards, 
Abhishek Sisodia