Subject: Refund Approval - 886413
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Tue, 21 Jul 2020 21:55:15 +0530

Dear Team,

Problem Statement : Refund Not Processed
Order Date : May 03, 2020
Order ID: 9780887419
Tracking ID: S001183824986 (NDR)
RMA : 33883242
Concept: Centrepoint
Total Price : AED 277.60

Issue Description : The shipment is NDR. Refund not processed yet.

Case History :The customer reached out to us on May 04 and after many
escalations to WH, we have not heard anything from them. We have updated
the Manual Refund Sheet as well.

Customer's History : The customer has placed 6 orders with us since April
20.

Assistance Required: We request you to provide us refund approval in order
to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.