Subject: Refund Approval // 6488254558
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 21 Jul 2020 08:26:26 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 
Ticket id : 1122254 
Order Date : May 2, 2020 
Order ID: 6488254558 
Tracking ID : 45948544224 
Total Price : SAR157.50 

Issue Description : The Customer placed the order on May 2, 2020 , and as per hybris and Aramex site the order has been delivered on 10 May 2020 , However customer is claiming that he has not received the order. 
Case history : The customer reached out to us on 12 May 2020. We have escalated for POD, and Aramex team has updated us that the order is delivered to the same customer. we have share the signature to customer but he still denied that i have not received the order. 

Customer's history : this is the first order customer with us. 

Assistance Required : We request you to provide us refund approval in order to refund the customer manually and close the issue. 

Regards, 
Fauzan.