Subject: Refund Approval - 768159
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Tue, 21 Jul 2020 20:49:58 +0530

Dear Team,

*Problem Statement* : Refund Not Processed
*Order Date* : Mar 31, 2020
*Order ID*: 6475391551 <callto:6469596043>
*Tracking ID*: 34166399949910 (NDR)
*RMA :* 33883242
*Concept*: Babyshop
*Total Price* : SAR 272.00

*Issue Description* : The shipment is NDR.

*Case History* :The customer reached out to us on April 22 and after many
escalations to WH, we have not heard anything from them. We have updated
the Manual Refund Sheet as well.

*Customer's History : *The customer has placed 2 orders with us and both
are NDR.

*Assistance Required*: We request you to provide us refund approval in
order to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.