Subject: Refund Approval - 753478
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Tue, 21 Jul 2020 20:40:53 +0530

Dear Team,

*Problem Statement* : Refund Not Processed
*Order Date* : Apr 11, 2020
*Order ID*: 6480452473 <callto:6469596043>
*Tracking ID*: 45946232916
*RMA :* 23646062
*Concept*: Splash
*Total Price* : SAR 306.56

*Issue Description* : The items were collected and returned back on May 06.
The refund is pending since then.

*Case History* :The customer reached out to us on April 20 and after many
escalations to WH, we have not heard anything from them. We have updated
the Manual Refund Sheet as well.

*Customer's History : *The customer has placed the order as Guest.

*Assistance Required*: We request you to provide us refund approval in
order to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.