Subject: RE: KNET ON CANCELLED ORDER////8375958490
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, Escalations Dxbteam <[email-masked]>, Lessin Kumar <[email-masked]>, Harish Thakor <[email-masked]>
Date: Tue, 21 Jul 2020 14:49:52 +0000

Hi,

We have done the refund today.

Please find the acknowledgement FYR

Original Transaction ID202009590837302
IP Address168.187.147.210Batch ID
Transaction Date/TimeTue Jul 21 17:49:04 AST 2020Post Date0721
Transaction ID202020321472229Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******2911Card ExpirationAug , 2020
Transaction Amount105.610Currency Code414
Merchant Track ID158601823900007101Result CodeCAPTURED
Host Response00Authorization Code659796
AVS ResponseCVD2 Validation Repsonse
Reference ID020397000848STAN ID583214
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Shakeeb Arsalan
Sent: Sunday, July 19, 2020 6:32 PM
To: Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Harish Thakor <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: KNET ON CANCELLED ORDER////8375958490

External email sender, please take precaution.

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 6 July, 2020 17:29:33
Subject: KNET ON CANCELLED  ORDER//1125558//8375958490

Hi Team

Problem Statement: ON CANCELLED  ORDER

Order Date : Apr 4, 2020
Order ID: 8375958490
KNET refund ticket : 03386027
Total Price:KWD105.61
Identifier: KNET
Assistance Required: Need to check and refund

Issue Description: The order is CANCELLED  ORDER but the amount is  captured in Payment Transactions but the customer is demanding refund and he sent us Transaction Id so we request to check this your priority basis

Best Regards
ala aldin

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