Subject: Refund Approval - 646493
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Tue, 21 Jul 2020 20:05:26 +0530

Dear Team,

*Problem Statement* : Refund Not Processed
*Order Date* : Mar 26, 2020
*Order ID*: 8374372556 <callto:6469596043>
*Tracking ID*: N.A (8374372556309999910) Ready to Shipped
*RMA :* N.A
*Concept*: Centrepoint
*Total Price* : KWD 17.32

*Issue Description* : The items were not shipped since Mar 26.

*Case History* :The customer reached out to us on April 07 and after many
escalations to WH, we have not heard anything from them. We have updated
the Manual Refund Sheet as well.

*Customer's History : *The customer is placing her 1st order with us.

*Assistance Required*: We request you to provide us refund approval in
order to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.