Subject: Refund approval "6474347244"
From: Abhishek Sisodia <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 21 Jul 2020 07:11:47 -0700 (MST)

Hi Team 
Problem Statement : Refund approval because of the order not shipped 
Ticket ID: 1108512 
Order Date: Mar 29, 2020 
Order ID: 6474347244 
Tracking ID: 45943604453 

RMA: 23938874 

Total Price : SAR 180.00 
Issue Description : The customer did not receive the order as the shipment is not even shipped. So I created an RMA for processing the refund. 

Case history : The customer reached out to us on the 29th of May and since then the issue has been escalated to the warehouse multiple times but no action has been taken. 

Customer's history : This is the third order of the customer. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Best Regards, 
Abhishek Sisodia