Subject: Refund approval "6479992065"
From: Abhishek Sisodia <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 21 Jul 2020 06:30:35 -0700 (MST)

Hi Team 
Problem Statement : Refund approval because of an item not shipped 
Ticket ID: 993708 
Order Date: Apr 10, 2020 
Order ID: 6479992065 
Tracking ID: 290085059589 

RMA: 24006450 

Total Price : SAR 127.00 
Issue Description : The customer did not receive the item as the shipment is not even shipped. So I created an RMA. 

Case history : The customer reached out to us on the 11th of May and since then the issue has been escalated to the warehouse multiple times but no action has been taken. 

Customer's history : This is the first order of the customer. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Best Regards, 
Abhishek Sisodia