Subject: Re: Approval required to process refund - Ticket ID 522855
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 21 Jul 2020 06:13:52 -0700 (MST)

Hi Malik / Jessie, 

Can you please advise us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 21 July, 2020 18:34:09 
Subject: Approval required to process refund - Ticket ID 522855 

Dear Team, 

Problem Statement : Refund Not Processed 
Order Date : Feb 29, 2020 
Order ID : 9771583199 
Return Tracking ID : 45906293381 
RMA : 43011801 
Concept : CENTREPIONT 
Total Price : AED 332.61 

Issue Description : The items were collected and returned back to WH on May 09, 2020 (PFA) and the refund is pending since then. 

Case History :The customer reached out to us on March 12 regarding the damaged item and price dispute. Many escalations have been sent to Conloc team but they have not reverted back. 

Customer's History : The customer has placed 17 orders with us and the customer is with us since Feb 2020. 

Assistance Required : We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Nikhil.