Subject: Re: Approval required to raise Return Request - Ticket ID 1313971
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 21 Jul 2020 06:07:47 -0700 (MST)

Hi Malik / Jessie, 

Can you please advise us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 21 July, 2020 17:24:39 
Subject: Approval required to raise Return Request - Ticket ID 1313971 

Dear Team, 

Problem Statement : Approval required to accept the return 
Order Date : July 08, 2020 
Order ID : 9791564587 
Tracking ID : 46032622016 
Concept : LIFESTYLE 
Items : Cosmetics 
Total Price : AED 165.00 

Issue Description : The order is delivered on July 16, but customer is complaining that the following items are damaged. Attached images for your reference. 

1. 156380185 - - Rimmel Exaggerate Waterproof Eye Definer *3, the cost of the items are AED 72.00 
2. 153141608 - - Rimmel Professional Eyebrow Pencil, the cost of the item is AED 22.00 
3. 159186982 - - Prestige Cosmetics Sculptor Palette, the cost of the item is AED 71.00 

Case History :The customer reached out to us on July 19, asking for the return for these items. 

Customer's History : The customer has been with us since Feb 17, 2017 and has placed 48 orders with us more than AED 31,968.10 

Assistance Required : We request you to provide us return approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Nikhil.