Subject: RE: Refund approval "6467114815"
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 21 Jul 2020 13:05:23 +0000

Hi Seeta,

Please go ahead with the refund using the below screenshot as a proof:

Also, why is the RMA created with a return tracking ID again?

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, July 21, 2020 5:02 PM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Sisodia <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval "6467114815"

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 21 July, 2020 17:58:42
Subject: Refund approval "6467114815"

Hi Team

Problem Statement: Refund approval

Ticket ID: 928228
Order Date: Feb 24, 2020
Order ID: 6467114815<callto:9775380247>
Tracking ID: 34132994562042

RMA: 23905305

Total Price: AED 113.40

Issue Description: The customer raised a return request for 161704101 - - Metallic 2-Tier Basket - 34x33x68 cms and the item has been delivered back to the warehouse successfully.

Please note that the item was delivered damaged to the customer.

Case history: The customer reached out to us on the 6th of May and since then the issue was added to the manual refund sheet and also escalated to the warehouse but no action has been taken.

Customer's history: the customer is with us since March 2019 and has 14-20 orders with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Abhishek Sisodia

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com