Subject: RE: [#500158] - تلف في البضاعه المستلمه رقم الطلب 6467466698
From: Jessie Caparas <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Centrepoint <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 21 Jul 2020 12:15:51 +0000

Thanks @Sachin Maheshwari<mailto:[email-masked]>

FYI @Fauzan Ahmad, Musalman<mailto:[email-masked]>

From: Sachin Maheshwari <[email-masked]>
Sent: Tuesday, July 21, 2020 4:15 PM
To: Jessie Caparas <[email-masked]>; Centrepoint <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: [#500158] - تلف في البضاعه المستلمه رقم الطلب 6467466698

Hi @Jessie Caparas<mailto:[email-masked]>,

Can we arrange for return & process refund to customer.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
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From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 21, 2020 4:07 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#500158] - تلف في البضاعه المستلمه رقم الطلب 6467466698

@Sachin Maheshwari<mailto:[email-masked]>

Need assistance on the below please.

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 19, 2020 3:43 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#500158] - تلف في البضاعه المستلمه رقم الطلب 6467466698

External email sender, please take precaution.
Hi Sachin,

With reference to order #6467466698
Item ID: 161855598 - - Summer Infant Stairway Gate / WWD item (SAR244.00)

The order was placed on Feb 27, 2020, And delivered on Mar 03, 2020. and customer has raised a complain on the same day of delivery. that the item is defected and he can not close the door of the item also he has shared the image of the item which is received. As per the images we can not see any defect part. We have explain the same to customer but he is insisting that the item is defected and he want to return it.

Kindly check and assist us for the next step if we can send some one to fix it.

Thank you for your help.

Regards,
Fauzan

500158:1125156
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