Subject: RE: Refund Issue #6463004932
From: Jessie Caparas <[email-masked]>
To: Mohammed Athar <[email-masked]>, Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 21 Jul 2020 11:46:06 +0000

Hi @Mohammed Athar<mailto:[email-masked]>

Any update on the below?

The customer is constantly asking for updates.

From: Mohammed Athar <[email-masked]>
Sent: Sunday, July 19, 2020 1:01 PM
To: Seeta Seeta <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Refund Issue #6463004932

Hi All,

The refund is under the approval process for online bank transfer.

Thanks & Regards,
Athar Mohammed,

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 19, 2020 11:57 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Mohammed Athar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue #6463004932

External email sender, please take precaution.
Hi Malik,

Can you please assist us in this case, as the case is with us since 5 month

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 July, 2020 17:00:11
Subject: Re: Refund Issue #6463004932

Hi Team,

Kindly check and process the refund as the case is pending since 5 months.

Regards,
Fauzan

________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 30 June, 2020 13:13:40
Subject: RE: Refund Issue #6463004932

Hi @Mohammed Athar<mailto:[email-masked]>,

Please do the needful ASAP. Complete IBAN updated.

6463004932 - Ticket 04626656

Regards,
Malik Ismail
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 29, 2020 4:30 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue #6463004932
Importance: High

External email sender, please take precaution.
Hi Malik,

Can you please look into this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 21 June, 2020 16:08:01
Subject: Refund Issue #6463004932

Hi Team,

With reference to order #6463004932
RMA: 23270983

The RMA status is sill BANK_TRANSFER_IN_PROGRESS since 3 months with no update, kindly check and process the refund asap.

Regards,
Fauzan

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