Subject: RE: Refund Approval. 6491023034
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 21 Jul 2020 10:06:07 +0000

Hi Shakeeb,

Will check and revert.

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, July 20, 2020 8:05 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval. 6491023034

External email sender, please take precaution.
Hi Team,

Kindly assist with the following concern.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "prakash iyangar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 16 July, 2020 17:10:31
Subject: Re: Refund Approval. 6491023034

Hi Prakash,

Problem Statement: returned order / refund approval
Order Date : May 11, 2020
Order ID: 6491023034
Tracking ID: CRDSAL0020135620
Issue Description: As per the courier portal the order was returned to origin since 4th of June, and till now the status has not been updated on hybris neither the refund has been initiated.

We request you to provide us refund approval so we can manually refund the customer and close the issue as it has been pending since long time.

Regards
Shakeeb

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 26 June, 2020 14:34:25
Subject: late shipment case id 1162838

Problem Statement: late shipment
Order Date : May 11, 2020
Order ID: 6491023034
Tracking ID: CRDSAL0020135620
Assistance Required: Need urgent shipment.

Issue Description: the customer has placed his order on May 11, 2020 with the order id 6491023034, but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order.
please do needful.

Best regards
Ammar asif

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