Subject: RE: Approval required to process refund - Ticket ID 1279358
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 21 Jul 2020 10:04:08 +0000

Hi Fauzan,

Will check and revert.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, July 21, 2020 2:02 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Approval required to process refund - Ticket ID 1279358
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly help us to get refund approval for below case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 21 July, 2020 15:20:33
Subject: Approval required to process refund - Ticket ID 1279358

Dear Team,

Problem Statement : Refund Not Processed
Order Date : June 01, 2020
Order ID: 6496086859
Return Tracking ID: CRDSAL0026185220
RMA : 23968234
Concept: MAX
Total Price : AED 379.12

Issue Description : The order is NDR (PFA), However the refund has not been initiated yet.

Case History :The customer reached out to us on 02nd of July to check for the refund and since then we have been contacting the Conloc team to do the needful. Many escalations have been sent to them but they have not reverted back.

Customer's History : The customer has been with us since 26th of May, 2019 and has completed 13 orders with us.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.

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