Subject: RE: Approval required to process the refund - 9779355762
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Malik Ismail <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 21 Jul 2020 07:48:06 +0000

Hi Shakeeb,

Please raise a JIRA and attach this screenshot to process the refund:

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, July 20, 2020 5:46 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Malik Ismail <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Approval required to process the refund - 9779355762

External email sender, please take precaution.
Dear Team,

Problem Statement : Refund Not Processed
Order Date : Apr 22, 2020
Order ID: 9779355762
Return Tracking ID: 45912101152;F27CD20
RMA : 43180415
Total Price : AED 647.10

Issue Description : The courier team returned the item to the Conloc on 1st of July (PFA), However the refund has not been initiated yet.

Case History :The customer reached out to us on 5th of May to arrange the collection for the item 161602461 and since then we have had following up with the courier partner till they did the needful eventually on 30th of June and submitted it to conloc on 1st of July,  and since then we have been contacting the Conloc team to do the needful, Many escalations have been sent to them but they have not reverted back.

Customer's History : The customer is with us since 30the of Sept 2018 and having 4 completed orders with us.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Shakeeb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com