Subject: RE: Approval required to process the refund - Ticket ID 1115617
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 21 Jul 2020 07:12:39 +0000

Hi Fauzan,

Go ahead and raise a JIRA ticket to get this processed.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, July 20, 2020 8:09 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Approval required to process the refund - Ticket ID 1115617
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for the below case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 20 July, 2020 21:28:52
Subject: Approval required to process the refund - Ticket ID 1115617

Dear Team,

Problem Statement : Refund Not Processed
Order Date : May 09, 2020
Order ID: 9781903229
Return Tracking ID: S001228312640
RMA : 53157370
Concept: SPLASH
Total Price : AED 227.20

Issue Description : The order is NDR, However the refund has not been initiated yet.

Case History :The customer reached out to us on 30th of May to check for her shipment and since then we have been contacting the Conloc team to do the needful and also updated the Manual Refund Sheet., Many escalations have been sent to them but they have not reverted back.

Customer's History : The customer has placed her 1st order with us.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.

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