Subject: Re: POD REQUIRED( ​6468336670)
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 20 Jul 2020 23:51:26 -0700 (MST)

Hi Jessie, 

With reference to the order number 6468336670, the order was placed on Mar 4 and from our side it was delivered on 8th March, but the customer is claiming that he didn't receive the order. POD is attached which Aramex team has shared with us. 

On the POD, there is only some signature and we cannot confirm whether it's the customer or not. So we request you to check this concern and let us know what action do we have to take in this case. 

Waiting for your advise. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 21 July, 2020 11:04:47 
Subject: POD REQUIRED( ​6468336670) 

Hi Team, 

Problem Statement: Proof of delivery required. 
Order Date : ​ Mar 4 , 2020 
Order ID: ​ [ callto:6468336670 | 6468336670 ] 
Tracking ID: ​45752564793 
Assistance Required: Need Urgent ​Proof of delivery. 

Issue Description: ​ Customer is complaining that she did not received her order today . However, she received the SMS stating that her order is delivered successfully. 
​ 
Kindly shared the proof of delivery on priority so that it can be shared with the customer. 

ATTACHED POD IS NOT GETTING OPENED IN OUR SYSTEM. 
​ 

Regards, 
Abhishek Borgaonkar