Subject: RE: Approval required to process refund - Ticket ID 1056170
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 21 Jul 2020 06:12:45 +0000

Hi @Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Please go ahead with the refund and make sure we mention that return has been received as per the below tracking ID.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, July 20, 2020 7:40 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Approval required to process refund - Ticket ID 1056170
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly help us to get refund approval for below case.

Thank you for you help.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 20 July, 2020 20:54:34
Subject: Approval required to process refund - Ticket ID 1056170

Dear Team,

Problem Statement : Refund Not Processed
Order Date : Apr 16, 2020
Order ID: 6482594971
Return Tracking ID: 45944116960
RMA : 23796281
Total Price : SAR 182.00

Issue Description : The courier team returned the item to the Conloc on 07th of May (PFA), However the refund has not been initiated yet. We have updated the same in the Manual Refund Sheet and escalated to conloc as well.

Case History :The customer reached out to us on 18th of May for the follow up for the refund.

Customer's History : The customer has placed his 1st shipment with us.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.

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