Subject: RE: Approval required for the refund - Ticket ID 982483
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 21 Jul 2020 06:03:46 +0000

Hi Fauzan,

Delete RMA # 23930095 (reason for RMA is NDR which is wrong).

Since it’s a customer return, recreate the RMA. I will share the approval later on.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, July 20, 2020 7:15 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Approval required for the refund - Ticket ID 982483
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for below case.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 20 July, 2020 20:07:37
Subject: Approval required for the refund - Ticket ID 982483

Dear Team,

Problem Statement : Refund Not Processed
Order Date : Apr 22, 2020
Order ID: 6485205210
Return Tracking ID: 45943713900
RMA : 23930095
Total Price : SAR 134.10

Issue Description : The courier team returned the item to the Conloc on 12th of May (PFA), However the refund has not been initiated yet. We have updated the same in Manual Refund Sheet and escalated to conloc as well.

Case History :The customer reached out to us on 10th of May to investigate regarding the delivery of part of his shipment,  and on June 23 we got the confirmation form the Aramex that the shipment was returned under the AWB 44944496660.

Customer's History : The customer is with us since 31st of Dec 2017  and having completed orders for more than SAR 10,000.00

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.

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