Subject: RE: Knet CANCELLED ORDER // 8377842606
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, Lessin Kumar <[email-masked]>, Harish Thakor <[email-masked]>
Date: Tue, 21 Jul 2020 06:02:00 +0000

Hi,

Refund done today

Original Transaction ID202010551046286
IP Address168.187.147.210Batch ID
Transaction Date/TimeTue Jul 21 09:01:17 AST 2020Post Date0721
Transaction ID202020305638587Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDKuwait Finance House
Card Number450778******8839Card ExpirationMay , 2024
Transaction Amount46.020Currency Code414
Merchant Track ID158689783600025849Result CodeCAPTURED
Host Response00Authorization Code002980
AVS ResponseCVD2 Validation Repsonse
Reference ID020397000071STAN ID385066
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Shakeeb Arsalan
Sent: Friday, July 17, 2020 4:28 PM
To: Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Harish Thakor <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Knet CANCELLED ORDER // 8377842606

External email sender, please take precaution.
Any update ?

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "lessin kumar" <[email-masked]<mailto:[email-masked]>>, "Rashid Kaskar" <[email-masked]<mailto:[email-masked]>>, "Harish thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 11 July, 2020 14:21:02
Subject: Re: Knet CANCELLED  ORDER  // 8377842606

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 8 July, 2020 12:49:24
Subject: Re: Knet CANCELLED  ORDER // 1245440 // 8377842606

hi team

Any Update

Best Regards
ala aldin
________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "fauzan musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 6, 2020 4:20:17 PM
Subject: Knet CANCELLED  ORDER // 1245440 // 8377842606

Hi Team

Problem Statement: ON_VALIDATION_CANCELLED Refund issue

Order Date : Apr 15, 2020
ticket id : 03387080
Order ID: 8377842606
Total Price: KWD46.02
Identifier: KNET
Assistance Required: Need to check and refund

Issue Description: The order is CANCELLED  ORDER but the amount is  captured in Payment Transactions but the customer is demanding refund and he sent us Transaction Id so we request to check this your priority basis

Best Regards
ala aldin

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