Subject: RE: Please escalate and advise - 1213903
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Seeta Seeta <[email-masked]>, Lessin Kumar <[email-masked]>, Harish Thakor <[email-masked]>
Date: Tue, 21 Jul 2020 05:49:07 +0000

Hi,

We have done the refund today

Original Transaction ID202016778551743
IP Address168.187.147.210Batch ID
Transaction Date/TimeTue Jul 21 08:48:34 AST 2020Post Date0721
Transaction ID202020305257398Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******2864Card ExpirationJul , 2021
Transaction Amount9.000Currency Code414
Merchant Track ID159224279800011609Result CodeCAPTURED
Host Response00Authorization Code469693
AVS ResponseCVD2 Validation Repsonse
Reference ID020397000068STAN ID791848
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Shakeeb Arsalan
Sent: Friday, July 17, 2020 12:12 PM
To: Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Harish Thakor <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: Re: Please escalate and advise - 1213903

External email sender, please take precaution.
Hi Team,

Order 8387909322
PFA the customer is claiming the amount has been deducted.
Please do the needful and refund.

Regards
Shakeeb

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 10 July, 2020 17:01:06
Subject: Re: Please escalate and advise - 1213903

Hi Team,

Can you please help us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 10 July, 2020 16:54:40
Subject: Please escalate and advise - 1213903

Dear Team,
Kindly escalate to DXB team as the customer is complaining that there is a debit of KWD 9.00 for online purchases with us. But, we are unable to see any records for the same in the customer's account.

Kindly advise.

Regards,
Nikhil.

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