Subject: gift card issue
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shivani Rani <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 20 Jul 2020 10:17:19 -0700 (MST)

Hi Team, 

Kindly assist us on below case. 

Rregards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 20 July, 2020 21:14:36 
Subject: gift card issue 

Hi Team, 

Ticket id: 1102952​ 
​ 
The customer wants to know the expiry date of the gift card. 

The details are: 

Gift card number- 1571694952111810000438667 
Pin number- 3995 
​ 
I have escalated this case to [email-masked] & [email-masked] and they replied which I don't understand. 

Kindly check and share the expiry date of the card. 

Thank you for your help! 

Regards, 
Shivani