Subject: Approval required to process the refund - Ticket ID 1115617
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 20 Jul 2020 09:08:52 -0700 (MST)

Hi Team, 

Kindly assist us to get refund approval for the below case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, 20 July, 2020 21:28:52 
Subject: Approval required to process the refund - Ticket ID 1115617 

Dear Team, 

Problem Statement : Refund Not Processed 
Order Date : May 09, 2020 
Order ID : 9781903229 
Return Tracking ID : S001228312640 
RMA : 53157370 
Concept : SPLASH 
Total Price : AED 227.20 

Issue Description : The order is NDR , However the refund has not been initiated yet. 

Case History :The customer reached out to us on 30th of May to check for her shipment and since then we have been contacting the Conloc team to do the needful and also updated the Manual Refund Sheet., Many escalations have been sent to them but they have not reverted back. 

Customer's History : The customer has placed her 1st order with us. 

Assistance Required : We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Nikhil.