Subject: Re: Refund Approval. 6491023034
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 20 Jul 2020 09:05:27 -0700 (MST)

Hi Team, 

Kindly assist with the following concern. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "prakash iyangar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ammar Asif" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 16 July, 2020 17:10:31 
Subject: Re: Refund Approval. 6491023034 

Hi Prakash, 

Problem Statement: returned order / refund approval 
Order Date : May 11, 2020 
Order ID: 6491023034 
Tracking ID: CRDSAL0020135620 
Issue Description: As per the courier portal the order was returned to origin since 4th of June, and till now the status has not been updated on hybris neither the refund has been initiated. 

We request you to provide us refund approval so we can manually refund the customer and close the issue as it has been pending since long time. 

Regards 
Shakeeb 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 26 June, 2020 14:34:25 
Subject: late shipment case id 1162838 

Problem Statement: late shipment 
Order Date : May 11, 2020 
Order ID: 6491023034 
Tracking ID: CRDSAL0020135620 
Assistance Required: Need urgent shipment. 

Issue Description: the customer has placed his order on May 11, 2020 with the order id 6491023034, but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order. 
please do needful. 

Best regards 
Ammar asif