Subject: Approval required for the refund - Ticket ID 1070117
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 20 Jul 2020 09:04:55 -0700 (MST)

Hi Team, 

Kindly assist us to get refund approval for below case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, 20 July, 2020 21:17:54 
Subject: Approval required for the refund - Ticket ID 1070117 

Dear Team, 

Problem Statement : Refund Not Processed 
Order Date : Apr 17, 2020 
Order ID : 9778426469 
Return Tracking ID : S000955674852 
RMA : 43180415 
Concept : MAX 
Total Price : AED 206.00 

Issue Description : The courier team cancelled the pick up on 29th of June (PFA), However the refund has not been initiated yet. 

Case History :The customer reached out to us on 20th of May to arrange the collection for the shipment and since then we have been contacting the Conloc team to do the needful and also updated the Manual Refund Sheet., Many escalations have been sent to them but they have not reverted back. 

Customer's History : The customer has been with us since 08th of Dec 2018 and has 2 orders with AED 5,190.00 with us. 

Assistance Required : We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Nikhil.