Subject: Approval required to process refund - Ticket ID 1056170
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 20 Jul 2020 08:39:31 -0700 (MST)

Hi Team, 

Kindly help us to get refund approval for below case. 

Thank you for you help. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, 20 July, 2020 20:54:34 
Subject: Approval required to process refund - Ticket ID 1056170 

Dear Team, 

Problem Statement : Refund Not Processed 
Order Date : Apr 16, 2020 
Order ID: 6482594971 
Return Tracking ID: 45944116960 
RMA : 23796281 
Total Price : SAR 182.00 

Issue Description : The courier team returned the item to the Conloc on 07th of May (PFA), However the refund has not been initiated yet. We have updated the same in the Manual Refund Sheet and escalated to conloc as well. 

Case History :The customer reached out to us on 18th of May for the follow up for the refund. 

Customer's History : The customer has placed his 1st shipment with us. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Nikhil.