Subject: Approval required for the refund - Ticket ID 982483
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 20 Jul 2020 08:14:38 -0700 (MST)

Hi Team, 

Kindly assist us to get refund approval for below case. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, 20 July, 2020 20:07:37 
Subject: Approval required for the refund - Ticket ID 982483 

Dear Team, 

Problem Statement : Refund Not Processed 
Order Date : Apr 22, 2020 
Order ID: 6485205210 
Return Tracking ID: 45943713900 
RMA : 23930095 
Total Price : SAR 134.10 

Issue Description : The courier team returned the item to the Conloc on 12th of May (PFA), However the refund has not been initiated yet. We have updated the same in Manual Refund Sheet and escalated to conloc as well. 

Case History :The customer reached out to us on 10th of May to investigate regarding the delivery of part of his shipment, and on June 23 we got the confirmation form the Aramex that the shipment was returned under the AWB 44944496660. 

Customer's History : The customer is with us since 31st of Dec 2017 and having completed orders for more than SAR 10,000.00 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Nikhil.