Subject: Re: Refund not received - Ticket ID 1313760
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 20 Jul 2020 06:53:42 -0700 (MST)

Hi Malik, 

Please look into the issue and advise. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, 20 July, 2020 18:40:20 
Subject: Refund not received - Ticket ID 1313760 

Dear Team, 
With regards to Order ID 6485486884, the refund for SAR 323.00 was processed on 29/05/2020 but the customer is complaining that the credit is not sighted. He has shared the statement with us. 

Kindly escalate for investigation. 

Regards, 
Nikhil.