Subject: Re: Approval required to process the refund - 9779355762
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Malik Ismail <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 20 Jul 2020 06:45:41 -0700 (MST)

Dear Team, 

Problem Statement : Refund Not Processed 
Order Date : Apr 22, 2020 
Order ID : 9779355762 
Return Tracking ID : 45912101152;F27CD20 
RMA : 43180415 
Total Price : AED 647.10 

Issue Description : The courier team returned the item to the Conloc on 1st of July (PFA), However the refund has not been initiated yet. 

Case History :The customer reached out to us on 5th of May to arrange the collection for the item 161602461 and since then we have had following up with the courier partner till they did the needful eventually on 30th of June and submitted it to conloc on 1st of July, and since then we have been contacting the Conloc team to do the needful, Many escalations have been sent to them but they have not reverted back. 

Customer's History : The customer is with us since 30the of Sept 2018 and having 4 completed orders with us. 

Assistance Required : We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Shakeeb