Subject: Re: Late refund: Case id - 614387 Order Number: 8373692714
From: Shakeeb Arsalan <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 20 Jul 2020 05:29:52 -0700 (MST)

Refunded as per the finance team, check their response on ur ticket and do the needful. 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 16 July, 2020 10:40:25 
Subject: Late refund: Case id - 614387 Order Number: 8373692714 

Hi Team, 

​Please assist us to resolve the below issue as it pending for 3.5 months. 

It's 5th follow up still we have not received any update. Please update so that we can inform the customer accordingly. 

Problem statement: Order not shipped from the warehouse 

Case id - 614387 
Order Number: 8373692714 
Order Created: 3/21/2020 

Assistance required: Urgent delivery to the customer or cancel the order and process the refund as the customer is getting very disappointed now. 

Kindly note that it's been more than one month since the order has been placed and still there no consignment created for the above order. 

Kindly expedite the process so that it could be delivered as soon as possible. 

Regards, 
Manish