Subject: RE: Refund approval / cancelled order 8380351575
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, Malik Ismail <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 20 Jul 2020 12:27:18 +0000

Hi Shakeeb,

Will revert on this the soonest.

Good job with the below details.

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, July 20, 2020 3:52 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Malik Ismail <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval / cancelled order 8380351575

External email sender, please take precaution.
Hi Team

Problem Statement : Not shipped order / Refund approval.

Ticket id : 1192537
Order Date : Apr 29, 2020
Order ID: 8380351575
Total Price : KWD29.70
Assistance Required: Need to check and refund

Issue Description : The Customer placed the order on 29th of Apr, and it is pending since then, On 19th of May the order was marked as cancelled, However till now the refund has not been initiated.
Case history : The customer reached out to us on 11th of June and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : the customer is with us since 9th of Apr and this is his second order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
Shakeeb
________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 7 July, 2020 18:52:25
Subject: KNET  Refund issue

Hi Team

Problem Statement: KNET  Refund issue

Order Date : Apr 29, 2020
ticket id : 1192537
Order ID: 8380351575
Total Price: KWD29.70
Identifier: KNET
Assistance Required: Need to check and refund

Issue Description: The order is not shipped  but the amount is captured in Payment Transactions but the customer is demanding refund  so we request to check this your priority basis

Best Regards
ala aldin

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